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Customer Service Representative Resume Sample

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Raison Camélia April 21, 2021 Resumes Samples

Nearly all initial resume screenings are done using a checklist of items that must appear in order to advance to the next level, regardless of whether it is screened by computer or staff. If you don’t have the correct ratio of keywords on your resume for the position, you don’t make the cut. So why do so many experienced candidates for computer programmer jobs not make sure that the correct keywords are on their resume for each individual position for which they apply? It’s usually a combination of attention to detail and desire to respond quickly.

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Spend the Most Time on the Most-Read Part of Your Resume – Contrary to what you might think, the most-read part of your resume is not your name. When there are hundreds of resumes to review, names matter little in initial evaluations. The most read part of your resume is your Profile or Experience Summary. If your resume is missing this section, you are losing your best opportunity to create interest. It used to be common to put an Objective at the top of your resume. However, the Profile or Experience Summary section has completely replaced the Objective section. Why? It is a quick 3-4 sentence overview of your qualifications. This acts as an Executive Summary for a reviewer where you clearly point out why you are the best candidate for this specific position. If you don’t generate interest in this section, your chances of further review or even an interview are slim.

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Let me share with you a tip related to your technical skills summary based on my review of resumes over the years. After I check the list of skills, my next step is to look further in the resume to identify the specific jobs where that skill was used and determine how much experience a candidate has with the skill. The point is that listing the skill is simply not enough. Truthfully, I’ve found that most candidates never mention the technical skill anywhere else other than in the skill listing. In these cases, I will assume they really don’t have experience with that skill and are just listing it to catch my eye. Therefore, follow through and ensure that the skills you list are also spelled out in your job experience write-ups. Never assume that a resume reviewer will know that you did x, y, or z. More often than not, they do not make those assumptions or they could even be non-technical staff who are just following a checklist to screen the resumes. So, remember, that if an employer lists a technical skill on the IT job posting or ad, make sure it is on your resume in both your technical skills list and experience write-up.

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Keep it Relevant – In second grade, I played the role of a singing tree in my school play. As important an event as that was to me in my life, it is completely irrelevant to our discussion here about resume writing tips. You should follow the same advice on your resume. If it is not relevant or you can’t reword it so that it is relevant to the job or employer, leave it off. Focus your resume on the items that qualify you for the position you are seeking. In other words, get rid of the fluff. For example, I once received a resume from a programmer, however the only thing I remember from it was that they attended clown college and competed in national juggling competitions. Yes, that was interesting, but it completely trumped their qualifications for the programming position which I don’t even remember. Basically, limit items on your resume to those relevant to the position for which you are applying. Do not include irrelevant items to that position on the resume. If you haven’t figured this out yet, this means you will have multiple, fine-tuned versions of your resume for each type of position for which you apply.

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You also want to provide a short listing of relevant technology training courses you have taken. Many candidates forget to list these items out. They can help further demonstrate your expertise and exposure to different technologies, especially for a less experienced candidate. I suggest putting Training last on your resume, just below Education. As an added bonus, listing these technology skill trainings helps add more key words to your resume and improve your results on resume screenings.

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Finally, make sure each job history write-up in your experience history (your job summaries) includes these details as well. When I get into a detailed resume review, one of the first things I do is map the summary to the details. I try to determine where and when you had the required experience for the computer programmer job. If I can’t find it called out in the details, I will assume you don’t have that experience, regardless of what your summary says. It is very important that you to pay attention to these details because, as a reviewer, I most certainly do. The job summaries are the key to getting past the initial resume screening. Take time to make sure the details line up with what you said in your experience summary and technical skills list.

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